Privacy Policy

1. Introduction

Welcome to Gorombo. Your privacy is important to us. This Privacy Policy explains how Gorombo Inc. ("Gorombo," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website, use our services, or interact with us.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, company name, and billing information when you create an account or purchase services.
• Communication Data: Information you provide when contacting us, including support requests, feedback, and consultation inquiries.
• Project Data: Content, code, documents, and other materials you provide in connection with our development or consulting services.
• Payment Information: Credit card details, billing address, and transaction history (processed securely through our payment processors).

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on site, and interaction patterns.
• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution.
• Cookies & Tracking: We use cookies and similar technologies to enhance your experience and analyze usage. See Section 7 for details.
• Log Data: Server logs including access times, error logs, and referring URLs.

Information from Third Parties

• Authentication Providers: If you sign in using a third-party service (Google, GitHub), we receive basic profile information.
• Analytics Services: Aggregated and anonymized data from analytics providers.
• Payment Processors: Transaction confirmations and fraud prevention data.

3. How We Use Your Information

We use your personal information to:

• Provide Services: Deliver, maintain, and improve our software development, consulting, and hosting services.
• Process Payments: Handle billing, invoicing, and payment processing.
• Communicate: Send service updates, respond to inquiries, and provide customer support.
• Marketing: Send promotional content about our services (with your consent; you may opt out at any time).
• Analytics: Understand how our Services are used and identify areas for improvement.
• Security: Detect, prevent, and respond to fraud, abuse, and security incidents.
• Legal Compliance: Comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted vendors who assist with payment processing, hosting, analytics, and customer support, under strict confidentiality agreements.
• Business Partners: With your consent, when collaborating with partners on joint projects or services.
• Legal Requirements: When required by law, subpoena, court order, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the successor entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure access controls and authentication
• Regular security assessments and monitoring
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this policy, unless a longer retention period is required by law. Factors affecting retention include:

• Duration of your account or service relationship
• Legal obligations (tax records, compliance requirements)
• Dispute resolution and enforcement of agreements

You may request deletion of your data as described in Section 8.

7. Cookies & Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for basic site functionality, authentication, and security.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences.
• Marketing Cookies: Used to deliver relevant advertisements (only with consent).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Restriction: Request that we limit processing of your data in certain circumstances.

To exercise these rights, contact us at privacy@gorombo.com. We will respond within 30 days.

9. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately for deletion.

10. International Data Transfers

Gorombo is based in the United States. If you access our Services from outside the US, your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

By using our Services, you consent to such transfers. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email or prominent notice on our website.

Your continued use of our Services after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information:

Privacy Inquiries: privacy@gorombo.com
General Inquiries: contact@gorombo.com

Gorombo Inc.
Arcadia, Oklahoma 73007
United States