Refund Policy

Overview

At Gorombo, we stand behind the quality of our services. This policy outlines the circumstances under which refunds may be issued and the process for requesting them. We aim to be fair and reasonable in all refund considerations.

1. Vibe Deployment (Hosting Services)

Monthly Subscriptions

14-Day Satisfaction Guarantee: If you're not satisfied with Vibe Deployment within the first 14 days of your initial subscription, you may request a full refund. After 14 days, subscriptions are non-refundable for the current billing period.

Cancellation: You may cancel your subscription at any time. Your service will remain active until the end of your current billing period. No pro-rated refunds are provided for cancellations after the 14-day window.

Annual Subscriptions

30-Day Satisfaction Guarantee: Annual subscribers may request a full refund within the first 30 days. After 30 days, you may cancel and receive a pro-rated refund for unused full months remaining, minus a 15% early termination fee.

Service Credits

If Vibe Deployment experiences downtime exceeding our SLA commitments, you may be eligible for service credits rather than refunds. Credits are applied to future billing cycles and do not have cash value.

2. Consulting Services

Scheduled Sessions (Strategy Sessions, Architecture Reviews, etc.)

Cancellation 48+ Hours Before: Full refund or reschedule at no charge.

Cancellation 24-48 Hours Before: 50% refund or reschedule with 25% fee applied to next session.

Cancellation Less Than 24 Hours / No-Show: No refund. The full session fee is forfeited.

Retainer Agreements (Ongoing Advisory)

Monthly retainers may be cancelled with 30 days written notice. No refunds are provided for the current month. Unused hours do not roll over and are not refundable.

Free Discovery Calls

Our 30-minute discovery calls are complimentary. No payment is required, and no refund policy applies.

3. Software Development Projects

Fixed-Price Projects

Refund eligibility depends on project milestones and deliverables:

• Before Work Begins: Full refund minus any non-refundable deposit specified in your agreement (typically 10-25%).
• Work In Progress: Refund is calculated based on the percentage of work not yet completed. Completed and delivered milestones are non-refundable.
• Project Completed: No refunds for delivered work that meets the agreed-upon specifications.

Hourly/Time & Materials Projects

Work is billed for time spent. Invoiced hours that have been worked are non-refundable. You may pause or terminate the engagement at any time; you will only be billed for work completed.

Deposits

Project deposits secure your place in our development queue and cover initial planning and setup. Deposits are typically non-refundable but may be applied to future projects if you cancel before work begins.

4. Digital Products & Downloads

Due to the nature of digital products, all sales of downloadable software, templates, or digital resources are final. No refunds are provided once the product has been delivered or download access has been granted.

Exception: If a digital product is materially defective or does not function as described, contact us within 7 days of purchase for a replacement or refund.

5. How to Request a Refund

To request a refund, please contact us with the following information:

• Your name and email address associated with the purchase
• Service or product purchased
• Date of purchase
• Reason for refund request
• Any relevant documentation (invoice number, project details, etc.)

Email: billing@gorombo.com

We will review your request and respond within 5 business days. Approved refunds are processed within 10 business days and returned to the original payment method.

6. Chargebacks

If you believe you are entitled to a refund, please contact us directly before initiating a chargeback with your payment provider. Chargebacks initiated without first attempting to resolve the issue with us may result in:

• Immediate suspension of services
• Termination of your account
• Collection efforts for disputed amounts plus administrative fees

We are committed to resolving disputes fairly and promptly when contacted directly.

7. Exceptions & Special Circumstances

We understand that exceptional circumstances occur. If your situation doesn't fit neatly into the categories above, please contact us. We evaluate requests on a case-by-case basis and strive to find fair solutions.

Examples of circumstances we may consider:

• Medical emergencies
• Service outages caused by Gorombo
• Significant changes to service features or pricing
• Billing errors

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Significant changes will be communicated via email to active customers.

9. Contact Us

For billing questions or refund requests:

Email: billing@gorombo.com
General Inquiries: contact@gorombo.com

Gorombo Inc.
Arcadia, Oklahoma 73007
United States