Terms of Service

1. Agreement to Terms

By accessing or using Gorombo's website, services, or products ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

These Terms apply to all visitors, users, and clients of Gorombo Inc. ("Gorombo," "we," "us," or "our").

2. Services Description

Gorombo provides:

• Software Development: Custom web and software application development
• AI Integration & Consulting: AI strategy, governance frameworks, and implementation services
• Vibe Deployment: Cloud hosting and deployment infrastructure services
• Consulting Services: Technical advisory, architecture reviews, and strategy sessions

Specific terms for individual services may be outlined in separate service agreements or statements of work, which shall supplement these Terms.

3. Account Registration

Some Services require you to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or contain inaccurate information.

4. Payment Terms

Fees: You agree to pay all fees associated with your use of our Services as described at the time of purchase or in your service agreement.

Billing: For subscription services (including Vibe Deployment), billing occurs in advance on a monthly or annual basis. For consulting and development services, billing occurs as specified in your service agreement.

Taxes: All fees are exclusive of applicable taxes, which you are responsible for paying.

Late Payments: Overdue amounts may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is less.

For information about cancellations and refunds, please see our Refund Policy.

5. Intellectual Property

Our Property: The Gorombo website, brand, logos, and proprietary tools (including the SIM-ONE Framework where applicable) remain our exclusive property. You may not copy, modify, distribute, or create derivative works without our written permission.

Your Property: You retain ownership of content, data, and materials you provide to us. By providing such materials, you grant us a limited license to use them solely for performing the Services.

Deliverables: Unless otherwise specified in a service agreement, upon full payment, you will own the custom code and deliverables we create specifically for you. We may retain rights to reuse general knowledge, techniques, and non-client-specific components.

6. Acceptable Use

You agree not to:

• Use our Services for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the integrity or performance of our Services
• Upload malicious code, viruses, or harmful content
• Use our Services to harass, abuse, or harm others
• Resell or redistribute our Services without authorization
• Use our AI services to generate content that violates laws or third-party rights

Violation of these restrictions may result in immediate termination of your access without refund.

7. Service Availability & Support

Availability: We strive to maintain high availability of our Services but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

Support: Support is provided according to your service tier. Response times and availability vary by plan.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of our engagement. This obligation survives termination of these Terms for a period of three (3) years.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOROMBO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that AI-powered services will be error-free or that AI outputs will be accurate, complete, or suitable for any particular purpose. You are responsible for reviewing and validating all AI-generated content before use.

11. Indemnification

You agree to indemnify, defend, and hold harmless Gorombo, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our Services or violation of these Terms.

12. Termination

By You: You may terminate your account or cancel Services according to the terms of your service agreement or subscription.

By Us: We may suspend or terminate your access to Services immediately if you violate these Terms, fail to pay fees when due, or engage in conduct that we determine may harm Gorombo or other users.

Effect of Termination: Upon termination, your right to use our Services ceases immediately. Sections regarding intellectual property, limitation of liability, indemnification, and confidentiality survive termination.

13. Governing Law & Disputes

These Terms are governed by the laws of the State of Oklahoma, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in Oklahoma County, Oklahoma, in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or prominent notice on our website. Your continued use of our Services after changes become effective constitutes acceptance of the revised Terms.

15. Miscellaneous

Entire Agreement: These Terms, along with any service agreements, constitute the entire agreement between you and Gorombo.

Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.

Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights without restriction.

16. Contact Us

If you have questions about these Terms, please contact us:

Email: legal@gorombo.com
General Inquiries: contact@gorombo.com

Gorombo Inc.
Arcadia, Oklahoma 73007
United States